* At a difficult time like this, due to the physiological slowdown for logistics and transport, we have had to change our processing times; therefore the order is entrusted to the courier within 3 working days from the time of confirmation. As soon as the order is entrusted to the courier, you will receive an email with the tracking link to monitor the transit and delivery, which will take place within the following 48/72 working hours.
| GEOGRAPHICAL AREA OF DESTINATION | DELIVERY TIME |
|---|---|
| Italy | Within 3 working days of order confirmation |
| Countries of the European Union | Within 8 working days of order confirmation |
Right of Cancellation
Pursuant to Article 5 of Legislative Decree 185/1999, the customer has the right to cancel the purchase contract for any reason, with no need of explanation and without incurring any penalty.
To exercise this right, the customer must notify GAIA SRL thereof within 10 working days from the date of receipt of the goods. This notice must be sent via registered post with acknowledgement of receipt, addressed to:
GAIA SRL
Via dei Bagni Nuova, 3 – 34074 Monfalcone (GO)
VAT no. 01144910310
Or by email to amministrazione@gaia-glutenfree.com also within the aforementioned period of 10 days and followed by a confirmation by registered letter with acknowledgement of receipt. Once the aforementioned notice of cancellation has been received, the customer will be informed of the instructions on how to return the goods that must be received at our warehouses within 10 days of authorisation.
The right of cancellation is subject to the following conditions:
1. The right of cancellation applies to the product purchased in its entirety; therefore, the right of cancellation cannot be exercised for only one part of the product purchased.
2. By law, the shipping costs for return of the goods shall be borne by the customer.
3. The delivery remains the responsibility of the customer until certified receipt of the goods in our warehouse.
4. GAIA SRL is not liable in any way for damage or theft/loss of goods returned with uninsured shipments.
5. In the event of damage to the goods during transport, GAIA SRL shall notify the Customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow them to file a complaint against the courier and obtain a refund of the value of the goods if insured. In this case, the product will be made available to the customer for its return at the same time cancelling the cancellation request.
GAIA SRL will reimburse the customer for the entire amount already paid, within 30 days from the return of the goods, by means of a transfer procedure of the amount charged to the Credit Card or by Bank Transfer. The customer shall promptly provide the details of the bank to which the transfer is to be made (the ABI – CAB – Current Account of the holder).